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Customer Service in Hospitality

Customer Service…Hospitality, the two go hand in hand. Customer service is everyone’s job at the hotel, not just the Front Desk. This program outlines some do’s and dont’s of customer service and teaches your associates to make a good impression, regardless of what department they work in.

Customer Service in Hospitality2018-10-01T00:00:00+00:00

Respiratory Protection: The Facts

Sometimes it is difficult to respect a hazard you can???t see or one that may take years to affect you. Respirators can provide protection, but only if they are worn and used properly. Respiratory Protection creates an awareness and respect for the hazards by demonstrating with highly effective graphics how the respiratory system works and the effects of different airborne hazards. The program covers proper use, care and maintenance of air-purifying respirators and the importance of proper selection and fit. Respiratory Protection will educate and motivate your worker on when and how to properly use their air-purifying respirator.

Respiratory Protection: The Facts2018-10-01T00:00:00+00:00

PPE-Basic Training – (12 min)

PPE:Basic Training is just that, the Basics. Viewers will learn the basic purposes of each type of PPE and what hazards the PPE protects them against. Personal Responsibility to wear the PPE is stressed as is wearing the proper PPE for the proper task. Topics include: Footwear, Gloves, Eye Protection, Head Protection, Respirators and more. A great way to train new employees or open a discussion with experienced workers.

PPE-Basic Training – (12 min)2018-10-01T00:00:00+00:00

Active Shooter in a Restaurant

The United States Department of Homeland Security defines an Active Shooter as an individual or group of individuals actively engaged in an attempt to shoot or shooting people in a confined or populated area. They normally occur in crowded, public areas so restaurants are a prime target. Although your chances of being a victim of an active shooter incident are minuscule, it is important that you be prepared for such an incident.

Active Shooter in a Restaurant2018-10-01T00:00:00+00:00

Road Rage and Aggressive Driving (12 min)

Road Rage & Aggressive Driving ??? In any discussion of Drivers Safety, one of the most dangerous hazards is the Human Factor???the unpredictability of all the drivers on the road???and the way that emotion can influence the way we drive. Road Rage is responsible for over half of the fatal crashes on our roadways each year.

Road Rage and Aggressive Driving (12 min)2018-10-01T00:00:00+00:00

Safety Orientation For Industrial Environment

Employees in industrial environments face different hazards than those in office or warehousing environments. For this reason they need training that addresses the hazards they face in the course of their job. This program covers General Safety Rules, Workplace Hazards, PPE, Machine Guarding, Emergency Action Plans, Slips & Falls, Housekeeping, Working at Heights, Hand & Electrical Tools, Hazard Communication, Forklifts, Proper Body Mechanics and other vital information.

Safety Orientation For Industrial Environment2018-10-01T00:00:00+00:00

Safe Lifting and Carrying Techniques for Ski Area Employees

Lifting???carrying???we do it all the time. Sometimes it???s something simple as a piece of paper off the ground???other times it???s something heavy like a fallen skier. They both have one thing in common, they can injure your back if not performed properly. But the good news is, they can all be performed properly, and if you do, you shouldn???t experience any discomfort, pain or debilitating injuries. Yes, there???s a safe way to lift anything and this program shows you how.

Safe Lifting and Carrying Techniques for Ski Area Employees2018-10-01T00:00:00+00:00

Hazard Communications – (17 min)

In today's litigious society, we begin to take cautions, warnings and disclaimers from manufacturers' with a touch of skepticism or disregard. When it comes to hazardous chemicals in the work place, words, colors and symbols mean something. Not only is it your workers' right, it is their responsibility to know what they mean. This program will teach your employees to recognize and understand the different means of communication used to identify hazardous chemicals including the United Nation's new Globally Harmonized System. The training program will educate your workers on the physical characteristics and chemical properties communicated in the material safety data sheets and on the container labels enabling them to make proper decisions concerning the safe use handling and storage of the substances. The program covers the purpose and role of hazard communication, the different classification of chemicals and their hazards, the primary forms of communication, and best practices and procedures to ensure their safety and health. Chemicals are an intricate and valuable part of our life. When respected and handled properly, they pose minimum risk our safety and health. Knowledge is a valuable safety tool. Not only is it your workers' right to know, it is their responsibility to use it to protect their safety and that of their co-workers.

Hazard Communications – (17 min)2018-10-01T00:00:00+00:00

Situational Awareness at the Ski Resort – (5 min)

Situational Awareness???it???s the key to safety???anywhere. In a factory???in a hotel???on the road and at a ski resort. This video stresses personal responsibility for accident prevention and teaches the system Observe, Decide, Act as the basis for correcting hazards.

Situational Awareness at the Ski Resort – (5 min)2018-10-01T00:00:00+00:00

Picture This: Not So Great Moments in Hole Covers

There are some obvious hazards in this picture, yet it’s still a good tool for training and learning. Share this image with your crew and see how many hazards they spot. Then discuss why they are hazardous, how these hazards can be corrected, and what they would do if they were asked to work in this excavation.

Picture This: Not So Great Moments in Hole Covers2018-09-26T00:00:00+00:00

Fundamentals of First Aid: Burns

A burn means more than the burning sensation associated with this injury. Burns cause skin damage because the skin cells die. Burns can happen at work and outside of work. In fact, burns are one of the most common household injuries, especially among children.

Fundamentals of First Aid: Burns2018-09-23T00:00:00+00:00

Healthcare: Staying Safe on the Heliport

A helicopter transfer may be needed due to the remoteness of the patient when they need medical attention, or the severity of their need requires rapid transfer to hospital care. Sometimes they need to move to a different hospital for treatment.  Whatever the specifics of the case, these medical needs are urgent and often life threatening. The fastest and safest way to get them to the care they need is by helicopter. But it’s not without risks.

Healthcare: Staying Safe on the Heliport2018-09-23T00:00:00+00:00

Laboratory Electrical Hazards

A scientist was conducting an experiment using a portable fluorescent lighting rack.  The lighting rack was plugged into an electric timer, which was plugged into the wall. However, since the timer only accepted a two-prong plug, an adapter was used to allow the three-prong plug of the lighting rack to be used with the two-prong outlet of the timer.

Laboratory Electrical Hazards2018-09-23T00:00:00+00:00

Healthcare – Working with a Latex Allergy

Since it was recognized in the late 1970s, allergies to latex have become a major health concern. Latex is used in a variety of applications and products, which leads to an increasing number of people in the workplace being affected. 

Healthcare – Working with a Latex Allergy2018-09-23T00:00:00+00:00

Laboratory Equipment Safety: Autoclaves/Sterilizers

A postdoc was badly scalded by water while removing items from the top autoclave of a tower-style autoclave. To autoclave her own materials, the doctor began to remove a load that belonged to another laboratory while standing on a low step-stool. The load in the autoclave consisted of a Nalgene tub that contained liter bottles of media with water around them. The water in the tub was near boiling temperature, and as the doctor attempted to remove it, the contents spilled down her torso and thighs.

Laboratory Equipment Safety: Autoclaves/Sterilizers2018-09-23T00:00:00+00:00

Protecting Against Blood and Other Potentially Infectious Materials – Healthcare

All human body fluids, including sweat, saliva, vomit, and blood, can potentially be infected with bacteria or viruses. Some of these potentially infectious materials die almost immediately once outside of the body, but others can survive for several minutes, hours, or days in the air or on surfaces. Healthcare workers can never know until laboratory tests are returned which patients pose a threat.

Protecting Against Blood and Other Potentially Infectious Materials – Healthcare2018-09-23T00:00:00+00:00

Six Tricks for Better Sleep: Pick Six Infographic

With hectic schedules, the electric glowing light of our phones and tablets, the stress and anxiety of life, and a host of other factors contribute to many of us being sleep-deprived. Searching for that next cup of coffee, energy drink, or other ways to stay awake. We likely don’t spend as much time thinking about prepping for a blissful night’s sleep as we do searching for the next caffeine fix. Here are some tips to help you sleep better.

Six Tricks for Better Sleep: Pick Six Infographic2018-09-21T00:00:00+00:00

Train the Trainer: Emergency Preparedness

We are all vulnerable to disasters–whether they’re the work of Mother Nature in the form of earthquake, tsunami, hurricane, tornado or flood or deliberate acts of mankind in the form of arson, bombing or other act of terrorism. Surviving such disasters often hinges on being prepared.

Train the Trainer: Emergency Preparedness2018-09-19T00:00:00+00:00

Focus On: Establishing an Incident Investigation Program

When a serious incident happens in the workplace, everyone will be busy dealing with the emergency. Helping injured victims, assessing if the danger has abated, trying to piece together what happened. So, it’s critical to be prepared to investigate an incident before one occurs.

Focus On: Establishing an Incident Investigation Program2018-09-18T00:00:00+00:00

Laboratory Equipment Safety: Centrifuges

A laboratory was seriously damaged when the rotor of an ultracentrifuge failed while in use. Flying metal fragments damaged walls, the ceiling and other equipment. The shock wave blew out the laboratory's windows and shook down shelves.

Laboratory Equipment Safety: Centrifuges2018-09-16T00:00:00+00:00

Healthcare: Working Safely with Glutaraldehyde

Glutaraldehyde is a toxic chemical that is used in certain circumstances to disinfect and clean medical, surgical and dental equipment. It is used when equipment can’t be sterilized with heat, or if something can’t fit in a sterilizing unit.

Healthcare: Working Safely with Glutaraldehyde2018-09-16T00:00:00+00:00
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