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Customer Service in Hospitality

Customer Service…Hospitality, the two go hand in hand. Customer service is everyone’s job at the hotel, not just the Front Desk. This program outlines some do’s and dont’s of customer service and teaches your associates to make a good impression, regardless of what department they work in.

Customer Service in Hospitality2018-10-01T00:00:00+00:00

Respiratory Protection: The Facts

Sometimes it is difficult to respect a hazard you can???t see or one that may take years to affect you. Respirators can provide protection, but only if they are worn and used properly. Respiratory Protection creates an awareness and respect for the hazards by demonstrating with highly effective graphics how the respiratory system works and the effects of different airborne hazards. The program covers proper use, care and maintenance of air-purifying respirators and the importance of proper selection and fit. Respiratory Protection will educate and motivate your worker on when and how to properly use their air-purifying respirator.

Respiratory Protection: The Facts2018-10-01T00:00:00+00:00

PPE-Basic Training – (12 min)

PPE:Basic Training is just that, the Basics. Viewers will learn the basic purposes of each type of PPE and what hazards the PPE protects them against. Personal Responsibility to wear the PPE is stressed as is wearing the proper PPE for the proper task. Topics include: Footwear, Gloves, Eye Protection, Head Protection, Respirators and more. A great way to train new employees or open a discussion with experienced workers.

PPE-Basic Training – (12 min)2018-10-01T00:00:00+00:00

Active Shooter in a Restaurant

The United States Department of Homeland Security defines an Active Shooter as an individual or group of individuals actively engaged in an attempt to shoot or shooting people in a confined or populated area. They normally occur in crowded, public areas so restaurants are a prime target. Although your chances of being a victim of an active shooter incident are minuscule, it is important that you be prepared for such an incident.

Active Shooter in a Restaurant2018-10-01T00:00:00+00:00

Road Rage and Aggressive Driving (12 min)

Road Rage & Aggressive Driving ??? In any discussion of Drivers Safety, one of the most dangerous hazards is the Human Factor???the unpredictability of all the drivers on the road???and the way that emotion can influence the way we drive. Road Rage is responsible for over half of the fatal crashes on our roadways each year.

Road Rage and Aggressive Driving (12 min)2018-10-01T00:00:00+00:00

Safety Orientation For Industrial Environment

Employees in industrial environments face different hazards than those in office or warehousing environments. For this reason they need training that addresses the hazards they face in the course of their job. This program covers General Safety Rules, Workplace Hazards, PPE, Machine Guarding, Emergency Action Plans, Slips & Falls, Housekeeping, Working at Heights, Hand & Electrical Tools, Hazard Communication, Forklifts, Proper Body Mechanics and other vital information.

Safety Orientation For Industrial Environment2018-10-01T00:00:00+00:00

Safe Lifting and Carrying Techniques for Ski Area Employees

Lifting???carrying???we do it all the time. Sometimes it???s something simple as a piece of paper off the ground???other times it???s something heavy like a fallen skier. They both have one thing in common, they can injure your back if not performed properly. But the good news is, they can all be performed properly, and if you do, you shouldn???t experience any discomfort, pain or debilitating injuries. Yes, there???s a safe way to lift anything and this program shows you how.

Safe Lifting and Carrying Techniques for Ski Area Employees2018-10-01T00:00:00+00:00

Hazard Communications – (17 min)

In today's litigious society, we begin to take cautions, warnings and disclaimers from manufacturers' with a touch of skepticism or disregard. When it comes to hazardous chemicals in the work place, words, colors and symbols mean something. Not only is it your workers' right, it is their responsibility to know what they mean. This program will teach your employees to recognize and understand the different means of communication used to identify hazardous chemicals including the United Nation's new Globally Harmonized System. The training program will educate your workers on the physical characteristics and chemical properties communicated in the material safety data sheets and on the container labels enabling them to make proper decisions concerning the safe use handling and storage of the substances. The program covers the purpose and role of hazard communication, the different classification of chemicals and their hazards, the primary forms of communication, and best practices and procedures to ensure their safety and health. Chemicals are an intricate and valuable part of our life. When respected and handled properly, they pose minimum risk our safety and health. Knowledge is a valuable safety tool. Not only is it your workers' right to know, it is their responsibility to use it to protect their safety and that of their co-workers.

Hazard Communications – (17 min)2018-10-01T00:00:00+00:00

Situational Awareness at the Ski Resort – (5 min)

Situational Awareness???it???s the key to safety???anywhere. In a factory???in a hotel???on the road and at a ski resort. This video stresses personal responsibility for accident prevention and teaches the system Observe, Decide, Act as the basis for correcting hazards.

Situational Awareness at the Ski Resort – (5 min)2018-10-01T00:00:00+00:00

GHS – Hazard Communications

This video fully explains the new (GHS) Globally Harmonized System and how it is to be integrated with your current HAZCOM program. The video fully explains the key points of the change, replacement of MSDS with the new SDS, new symbols and labels, plus new classification. This program trains employees, supervisors and management on the elements of the new system.

GHS – Hazard Communications2018-10-01T00:00:00+00:00

Snowplow Safety

This program discusses how the safely operate Snowplows so operators can safely complete their tasks. Although they seem easy to use, they can be very dangerous when used by untrained drivers. Topics include: Pre operational inspection Obeying local, state, and federal laws Marking and flagging

Snowplow Safety2018-10-01T00:00:00+00:00

Solid Waste: Lockout Tagout – (13 min)

In most industries it is as simple as turning off the power and installing a lock to prevent the power from being turned back on. In the solid waste industry the purpose is the same, protecting employees, but the energy sources we need to control aren't usually controlled by just a circuit breaker. This program takes a detailed look about how to properly lock and block trash hauling vehicles during maintenance and clean out operations.

Solid Waste: Lockout Tagout – (13 min)2018-10-01T00:00:00+00:00

Heat Stress: Facts and Prevention

Heat Illness...it can happen to just about anybody working in hot or humid conditions. It can be serious. It can be fatal. But, it' doesn't have to be. A few simple, easy to do steps can mean the difference between just another day at work and a serious medical emergency. This video outlines these steps in an easy to understand manner.

Heat Stress: Facts and Prevention2018-10-01T00:00:00+00:00

Supermarket: Bloodborne Pathogens

Bloodborne pathogens are sometimes called the ???Unexpected Hazard??? because, for most of us, we just don???t expect to come into contact with blood or bodily fluids when performing our normal job duties. Nevertheless, an unexpected encounter with bloodborne pathogens can happen at anytime. Responding properly when confronted with blood and other bodily fluids is critical to your health and safety. The purpose of this program is to provide viewers with the knowledge needed to take the appropriate actions when encountering bloodborne pathogens unexpectedly.

Supermarket: Bloodborne Pathogens2018-10-01T00:00:00+00:00

Solid Waste: Pre-Trip Inspection

The trucks and equipment your company operates are great pieces of equipment. They're versatile. They're powerful. And, they have to be inspected. A proper inspection protects workers and those working around them by ensuring that the equipment they are using is mechanically safe. And that's what this video is all about how???to perform a thorough, consistent and accurate pre-shift inspection.

Solid Waste: Pre-Trip Inspection2018-10-01T00:00:00+00:00

Healthcare: Safe Moving and Handling of Patients

Overexertion injuries among healthcare workers is consistently two to five times greater than the rate of the general workforce. The single greatest cause for these injuries is manual patient handling such as manual lifting, moving and repositioning of hospitalized patients, home-health care patients, and nursing home residents.

Healthcare: Safe Moving and Handling of Patients2018-10-01T00:00:00+00:00

Home Health Care – Body Mechanics

The purpose of using proper body mechanics is simple???To Prevent Injury. One of the most strenuous and potentially hazardous parts of home healthcare is bending, stretching and reaching. This program teaches how to reduce risk and prevent injury. Lift assist equipment such as gait belts, bath boards, grab bars and others are discussed as ways to reduce lifting demands. Viewers are taught to properly assess their environment and correct hazards before incidents occur. Safe Client Transfers and Ambulation are addressed in detail.

Home Health Care – Body Mechanics2018-10-01T00:00:00+00:00

Supermarket: Lockout/Tagout (7 min)

Failure to lock out and tag machinery before working on it is a major cause of injury and death in the United States. Workers can be electrocuted or lose fingers, hands, arms, or suffer severe crushing injuries because machinery is inadvertently turned on while being serviced or maintained. Lockout/Tagout prevents these in juries. This short program is designed to explain basic lockout/tagout procedures, some terminology used in the procedures and general requirements.

Supermarket: Lockout/Tagout (7 min)2018-10-01T00:00:00+00:00

Solid Waste: Route Safety

Identifying and eliminating hazards are part of each drivers responsibilities. The purpose of this program is to help drivers analyze hazards and report them immediately to ensure their safety, the safety of their equipment and the safety of others working the same route in the future.

Solid Waste: Route Safety2018-10-01T00:00:00+00:00

Picture This: Not So Great Moments in Hole Covers

There are some obvious hazards in this picture, yet it’s still a good tool for training and learning. Share this image with your crew and see how many hazards they spot. Then discuss why they are hazardous, how these hazards can be corrected, and what they would do if they were asked to work in this excavation.

Picture This: Not So Great Moments in Hole Covers2018-09-26T00:00:00+00:00

Healthcare: Staying Safe on the Heliport

A helicopter transfer may be needed due to the remoteness of the patient when they need medical attention, or the severity of their need requires rapid transfer to hospital care. Sometimes they need to move to a different hospital for treatment.  Whatever the specifics of the case, these medical needs are urgent and often life threatening. The fastest and safest way to get them to the care they need is by helicopter. But it’s not without risks.

Healthcare: Staying Safe on the Heliport2018-09-23T00:00:00+00:00

Laboratory Electrical Hazards

A scientist was conducting an experiment using a portable fluorescent lighting rack.  The lighting rack was plugged into an electric timer, which was plugged into the wall. However, since the timer only accepted a two-prong plug, an adapter was used to allow the three-prong plug of the lighting rack to be used with the two-prong outlet of the timer.

Laboratory Electrical Hazards2018-09-23T00:00:00+00:00
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