Understanding is the product of good communication – leaders with the ability to understand and communicate with their employees can be one of the deciding factors in the survival of businesses in the future.

Means of Communication

Verbal / Non-Verbal

Written

Visual

Verbal / Non-Verbal Communication Skills

Talk specifics. Keep it simple. Be honest.

Choose the right time. With communication, there is . . .

• a time for sharing and a time for
• a time for praising and a time for
• a time for speaking and a time for

Choose the right words.

• Remember: It’s not what you say- but how they
• Plan before you
• Encourage freedom of expression – agree to
• Don’t be afraid to ask questions for

Choose the right place

• Choose an appropriate environment, suitable for the
• Praise in public; correct in

Use body language to reinforce spoken content

• Actions should correspond with
• Be aware of distracting habits and
• Use eye contact when speaking with

Listen – Listen – Listen

• The biggest deterrent to quality listening is that we concentrate more on how we will respond than to what is actually being
• You can encourage better listening skills if discussion and input are

Written Communication Skills

• Determine “What do I really want to say?”
• Consider whom you are writing to and
• Organize main points and supporting
• Keep the writing “active.”
• Use proper
• Edit several times – Always